Every time an exception (positive or negative) occurs in a business there is an opportunity, forded by the exception, to understand and act on command issues which sit behind every exception. Sustainability of results are achieved not by fixing the result directly but by addressing the leadership causes of the result at every level in the line of command.
Care and Growth Applied – Dealing with Exceptions:
The reason for the excessive control in modern organisations is that the response of leaders to exceptions is often to make sure they never happen again rather than holding someone accountable.
This module will be enable you to work out how different people in a line of command contributed to things either going exceptionally right or exceptionally wrong.
By the end of this module you will be able to:
- understand how to work out what variables that are at issue in exceptions.
- work out what needs to be remediated at every level of a hierarchy with regard to a positive exception.
- identify exactly who contributed what in a line of command regarding a positive exception.
- work out what needs to be remediated at every level of a hierarchy with regard to a negative exception.
- identify exactly who contributed what in a line of command regarding a negative exception.
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Faique is a Human Excellence Consultant at Schuitema, a business transformation consultancy operating worldwide.
Bsc. Actuarial Science., BCom. (Hons) Financial Planning, CFP, MCom. Business Management.
Frequently Asked Questions
This is a self led online course. You will be taking part in group discussions, completing the online quiz for each section and an offline assignment.
The course relies heavily on group interaction and reflection. Since the content is focused on concepts and philosophical underpinnings of the Care and Growth Leadership model the activities require discussion and reflection.
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
The purpose of the Care and Growth Applied Online Module is to enable you to share your knowledge, gain new knowledge and skills and implement them in the workplace.It will allow for the content covered in the Care and Growth Orientation Module to be revised and reflected on through video and reading material as well as forum discussions.
You will have access to video and written revision material. You will be required to complete an assignment, as well as a number of discussions and other activities. Each activity will list what is expected of you.
Course Activities - These are the potential activities that you may encounter on the course.
Videos : You will be provided with knowledge material throughout the course in the form of videos. The videos are between 2 to 10 minutes. You are able to pause these videos and replay them at any time.
Reading material : You will be provided with PDF extracts from Etsko Schuitema's book 'Leadership' and Wendy Lambourne's book 'Legitimate Leadership'
Quizzes : These are multiple choice questions based on the material.
Forum Activities : Forum activities consist of an initial question or statement followed up by a discussion. Forums enable you to express your opinion and to comment on the submissions of other delegates in your Pod. Please note, that only members of your Pod will be able to see your comments.
These activities are very important, thus your participation and enthusiasm in engaging in the conversation is strongly encouraged. Please reflect on your submissions and replies before you write them.
Assignment : This activity is designed to give you an opportunity to test your ability to apply your knowledge in the workplace.
It is important that you are provided with all the support you require to complete the course. Faique Fakier is the administrator and support person on the course.
Please don't hesitate to use the support forum located at the bottom of each course. This either emails the facilitator or starts a live chat.
When in the main screen overview (Class Curriculum), you will find a tab (chat button) at the bottom right hand side of the screen, it will say "Leave a message" if your facilitator is offline and "Need Support?" if your facilitator is online.
Please use this as the primary medium of communication for any support you may require. (please see the 'How to Navigate This Course' section in the Introduction for more details)