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Dealing with Exceptions

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Every time an exception (positive or negative) occurs in a business there is an opportunity, forded by the exception, to understand and act on command issues which sit behind every exception. Sustainability of results are achieved not by fixing the result directly but by addressing the leadership causes of the result at every level in the line of command.

Care and Growth Applied – Dealing with Exceptions:

The reason for the excessive control in modern organisations is that the response of leaders to exceptions is often to make sure they never happen again rather than holding someone accountable.

This module will be enable you to work out how different people in a line of command contributed to things either going exceptionally right or exceptionally wrong.

By the end of this module you will be able to:

  • understand how to work out what variables that are at issue in exceptions.
  • work out what needs to be remediated at every level of a hierarchy with regard to a positive exception.
  • identify exactly who contributed what in a line of command regarding a positive exception.
  • work out what needs to be remediated at every level of a hierarchy with regard to a negative exception.
  • identify exactly who contributed what in a line of command regarding a negative exception.

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Your Instructor


Faique Fakier
Faique Fakier

Faique is a Human Excellence Consultant at Schuitema, a business transformation consultancy operating worldwide.

Bsc. Actuarial Science., BCom. (Hons) Financial Planning, CFP, MCom. Business Management.



Frequently Asked Questions


​What type of course is this?

This is a self led online course. You will be taking part in group discussions, completing the online quiz for each section and an offline assignment.

What methodology is used in the course?

The course uses a base of Social Constructivism. In addition our activities are based on the principles of Andragogy and Bloom's taxonomy of learning and centre on the cognitive domain.

The course relies heavily on group interaction and reflection. Since the content is focused on concepts and philosophical underpinnings of the Care and Growth Leadership model the activities require discussion and reflection.


[PF1]Need a more formal description here.

What are the course commitments?
You are expected to spend approximately 2 hours per week on course activities. You are required to log in and complete short activities such as watching a YouTube video or posting to a forum discussion. These activities are designed to take no longer than 5 to 15 minutes per interaction. You are required to login frequently to complete the activities, download the reading material, watch the videos and participate in the discussions. You are also expected to complete assignments that test your ability to apply your knowledge in the workplace.
What materials do I require?
You are not required to purchase any text for the course. All materials are provided in the form of videos or PDF documents.
Do I need to be doing the course at the same time as other members?
The course uses an asynchronous design methodology. This means that no activity requires you to be online simultaneously with the facilitator and members. This does not mean that the facilitator cannot connect with the student in real time.
How long do I have access to the course?

How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.

What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Overview

The purpose of the Care and Growth Applied Online Module is to enable you to share your knowledge, gain new knowledge and skills and implement them in the workplace.It will allow for the content covered in the Care and Growth Orientation Module to be revised and reflected on through video and reading material as well as forum discussions.

You will have access to video and written revision material. You will be required to complete an assignment, as well as a number of discussions and other activities. Each activity will list what is expected of you.

Course Activities - These are the potential activities that you may encounter on the course.

Videos : You will be provided with knowledge material throughout the course in the form of videos. The videos are between 2 to 10 minutes. You are able to pause these videos and replay them at any time.

Reading material : You will be provided with PDF extracts from Etsko Schuitema's book 'Leadership' and Wendy Lambourne's book 'Legitimate Leadership'

Quizzes : These are multiple choice questions based on the material.

Forum Activities : Forum activities consist of an initial question or statement followed up by a discussion. Forums enable you to express your opinion and to comment on the submissions of other delegates in your Pod. Please note, that only members of your Pod will be able to see your comments.

These activities are very important, thus your participation and enthusiasm in engaging in the conversation is strongly encouraged. Please reflect on your submissions and replies before you write them.

Assignment : This activity is designed to give you an opportunity to test your ability to apply your knowledge in the workplace.


Support

It is important that you are provided with all the support you require to complete the course. Faique Fakier is the administrator and support person on the course.

Please don't hesitate to use the support forum located at the bottom of each course. This either emails the facilitator or starts a live chat.

When in the main screen overview (Class Curriculum), you will find a tab (chat button) at the bottom right hand side of the screen, it will say "Leave a message" if your facilitator is offline and "Need Support?" if your facilitator is online.

Please use this as the primary medium of communication for any support you may require. (please see the 'How to Navigate This Course' section in the Introduction for more details)



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